Frequently Asked Questions

If you have questions about the theatre, we’ve got answers for you! If you can’t find the answer to your question, please feel free to email us at tickets@broadwaypalm.com or give us a call at (239) 278-4422.

• Do you have a dress code?

  We suggest attire that is appropriate for an evening out to a nice dinner. While some guests may dress up for a special celebration at the Broadway Palm, we want you to be comfortable during your visit. Since we are located in a tourist destination, shorts are acceptable, but we prefer collared shirts. Jackets and ties are not required.

• What credit cards do you accept?

  Visa, Mastercard, American Express and Discover.

• What is your cancellation policy?

  Tickets are non-refundable but can be exchanged for another date or cancelled for a Broadway Palm Credit. All Exchanges/Cancellations must be made 24 hours in advance and will incur a $5 per order fee.
  ***Processing Fees are NOT REFUNDABLE
  
  Separate rules apply to Group Sales and Subscription orders.

• Can you hold reservations?

  Seats cannot be held without a reservation.

• Can I pay by check for my reservations?

  Checks are accepted but must be received within 1 week after the reservation is made and only if there is plenty of time until the date of the performance.

• How will I receive my tickets?

  Tickets can be held at the box office for pick-up on the day of your reservation. Please allow at least seven mailing days for any mailed tickets, or, your tickets may be emailed to you. There is a nominal fee of $5 per order to mail tickets.

• Are show only tickets available for purchase?

  You can purchase a show only ticket for any performance. Reservations are recommended. Please arrive at least 15 minutes prior to show time. Drinks and desserts will be available for purchase.
  Show only seating is not available in section A of the main theatre.

• Do you have bar service?

  Yes. We have a full service bar. Drinks can be purchased at the lobby bar or inside the dining room.

• How do I figure out the gratuity?

  A $5.00 per person gratuity is suggested and a 20% gratuity on your bar bill.

• Is photography or video taping allowed?

  The photographing or video taping of a show is prohibited by law. You may take pictures before the show throughout the theatre and at your tables to remember your special visit, but not during the performance. This includes cell phone photography and videos.

• Can I use my cell phone during the show?

  Cell phones, pagers and any other digital equipment that makes noise should be turned completely off during the performance. Even a cell phone on vibrate or a glow while texting can be disruptive to your fellow patrons. Take a break and enjoy the show!

• Are children welcome?

  We suggest that children under the age of 3 not attend a full length performance. Children's Theatre productions are available for children of all ages throughout the year. High chairs are not available, however we have a limited number of booster seats. Strollers are not permitted in the dining room.

• Are service animals allowed?

  Emotional support animals and pets are prohibited at any performance. Only trained service dogs are permitted. As defined by the ADA, service dogs are individually trained to work of perform tasks for people with disabilities. A service dog must remain under control of the ticket holder at all times. Ticket holders with service dogs are responsible for cleaning up after their service dog and for the service dog's behavior toward other patrons and staff. Failure to do so may result in the service dog and/or ticket holder being removed from the theatre. The ticket holder is responsible for any and all acts of his or her service dog and any resulting claims which may arise relating to the service dog.

• Are there meals with the Children's Theatre productions?

  A kid-style menu is planned for each children's theatre production which features everyone's favorites such as chicken nuggets, pizza, pasta, french fries, salads and desserts. The menu changes with each show. We do not offer a special children's meal for main stage productions.

• Where is parking?

  Parking is on site and completely FREE!

• What type of meal is served?

  There is a buffet featuring an American-style cuisine prior to each main stage, Off Broadway Palm and concert performance. On Friday and Saturday evenings, there is a plated dinner option for those seeing a main stage performance. The buffet menu and the plated menu changes with each show.
  

• What if I have special dietary needs?

  Our buffet features low fat items, at least one gluten-free item, at least one vegan item, and an extensive salad bar is available. There is always one fish entrée on the buffet as well. For those with allergies or extreme dietary needs, you may contact the Executive Chef, Ted Jenkins, at least one week prior to the performance that you are attending.

• Are you wheelchair and handicap accessible?

  There are no steps within the theatre itself except for one small step up to the "F" Section as well as a step up to the "G" Section. There are five levels to the theatre that are completely ramped for easy wheelchair access. We also have host staff available to assist with buffet needs. Please let the box office know your special requirements when ordering tickets. The Off Broadway Palm has wheelchair accessible seating, please contact the box office to discuss those options.

• What if I need hearing assistance?

  We have infrared hearing devices available at no charge through our box office. They are linked directly into our sound system and can be used with a hearing aid as well. A driver's license or another form of identity is exchanged for the device until returned. We suggest that you wait until you are completely finished with your meal to pick up the hearing devices.

• Can I bring my own cake for a birthday or anniversary?

  Although we have an extensive dessert table, some people opt to bring a special cake for a celebrated milestone.

• Where are the performers from?

  The performers are selected from national auditions in New York City, Southeastern Theatre Conference, United Professional Theatre Association and Florida.